Beldies FAQ Page
Welcome to the Beldies FAQ page! We’ve compiled answers to some of the most common questions to help you have the best experience with our Moroccan hammam products. If you don’t find what you’re looking for, feel free to contact us directly.
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1. What is Moroccan hammam?
Moroccan hammam is a traditional bathing ritual that includes a series of cleansing, exfoliating, and moisturizing steps to rejuvenate the body and mind. It’s known for its numerous skin benefits, leaving the skin smooth, refreshed, and deeply cleansed.
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2. What products do you offer?
We offer a curated range of Moroccan hammam products including:
- Beldi Black Soap
- Moroccan Rhassoul Clay
- Moroccan Loofahs
- Traditional Hammam Foot Scrubs
- Bath Combo Sets
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3. Where are your products sourced from?
Our products are sourced from authentic Moroccan artisans who adhere to traditional methods to ensure high quality and authenticity.
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4. Do your products contain any synthetic additives or harsh chemicals?
No, Beldies’ products are crafted using natural ingredients with no synthetic additives or harsh chemicals. We pride ourselves on providing high-quality, eco-friendly products that align with traditional Moroccan beauty practices.
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5. Are Beldies products suitable for all skin types?
Yes, our products are formulated with natural ingredients that are gentle and suitable for all skin types, including sensitive skin. However, if you have any skin concerns or conditions, we recommend conducting a patch test or consulting a dermatologist.
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6. What are the benefits of using Beldies’ hammam products?
Our products are crafted to provide an authentic Moroccan hammam experience at home. Regular use can help with deep cleansing, skin exfoliation, increased circulation, and improved skin elasticity. The natural ingredients promote hydration and a healthy glow.
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7. Are your products eco-friendly?
Yes, we are committed to sustainability. Our products are made from natural ingredients and materials, and we use minimal packaging to reduce waste.
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8. Can I use the black soap on my face?
While our black soap is primarily intended for body use, it can be used on the face if applied gently and carefully. Avoid the eye area, and be sure to rinse thoroughly. If you experience any irritation, discontinue use.
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9. What is a kessa glove and how does it work?
A kessa glove is a traditional exfoliating mitt used to remove dead skin cells and impurities. It works best with black soap and provides a deep cleanse, leaving your skin feeling smooth and rejuvenated.
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10. How do I store my Beldies products?
Store products in a cool, dry place away from direct sunlight. This helps maintain their quality and extends their shelf life.
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11. Do you ship internationally?
Yes, we offer international shipping. Shipping rates and delivery times vary depending on your location.
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12. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can track your package through the carrier's website using this number.
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13. What is your return policy?
We accept returns within 30 days of purchase for unused and unopened products. To initiate a return, please contact our customer service team with your order number.
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14. How can I contact customer service?
You can reach our customer service team by emailing info@beldies.com. We strive to respond within 24-48 hours.
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15. Do you offer discounts or promotions?
Yes, we occasionally offer discounts and promotions. Subscribe to our newsletter or follow us on social media to stay updated on our latest offers.
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16. How can I leave a product review?
You can leave a review by visiting the product page and scrolling to the review section. We appreciate your feedback as it helps us improve and grow.
Still have questions? Use the contact form on our website. We’re here to help!